Immigration Service Delivery (ISD) has announced that it will no longer issue acknowledgements for documents or letters sent to it by post. This includes additional documents and queries about the progress of an application.
All post ISD receives will still be added to the applicant’s file and considered when the application is assessed.
Applicants who wish to confirm that their documents have reached ISD, or who are sending original documents, should use registered post and use the tracking number to confirm delivery.
ISD recommends that, where possible, applicants send copies of documents through the Customer Service Portal.
ISD states that it is currently receiving a high number of applications and postal items. Therefore, it is focusing on processing cases for decision and streamlining background processes to help it make decisions as quickly as possible.
Erickson Insights and Analysis
Erickson Immigration Group will continue monitoring developments and sharing updates as more news is available. Please contact your employer or EIG attorney if you have questions about anything we’re reporting above or if you have case-specific questions.