On October 24, 2024, the Department of Justice announced the launch of the Digital Contact Centre (DCC) for immigration.
- The DCC is a self-service portal that will enable immigration customers to book and amend first-time registration appointments, replacing the need for them to call a contact centre to arrange such an appointment.
- The new system will also allow people to check the status of their applications.
- Over time, the system will allow people to raise queries in relation to visas, registration, domestic residence permissions, travel documents, EU treaty rights and Citizenship applications.
Almost half of queries received by Immigration Service Delivery (ISD) in the Department are customers seeking updates on their applications. This new system empowers customers to receive updates and information in a more efficient manner and will allow staff within ISD to devote more time to processing applications.
Erickson Insights & Analysis
Erickson Immigration Group will continue to monitor developments and share updates as more news is available. Please contact your employer or EIG attorney if you have questions about anything we’re reporting above or case-specific questions.